Delivery Information

Local Shipping

Local *standard shipping* is with uAfrica, shipping is free on ALL Wian Magic orders over R500.00. Orders received before 09:00 will be shipped the same day. Orders received after 09:00 will be shipped the following business day. Deliveries take 1-5 business days.

Wian Magic uses uAfrica to deliver to all main centers in South Africa. uAfrica is a  "to your door" courier service. If you stay in or near a main centre choose the uAfrica option at the check out phase.

Wian Magic reserves the right to select an alternative shipping option based on area. We will however phone and discuss this with you first. If you have any questions about choosing the correct shipping option, please contact us at 011 823 1771 during office hours.

International Shipping

Wian Magic ships International orders with DHL Express. Shipping costs will be calculated during the check out phase. Returns and Exchanges are for the buyers account. 

Import and Customs charges are for the buyers account.

Returns, exchanges & refunds

Any Wian Magic product may be returned for credit, exchange or a refund within 7 days from date of purchase. Returns must be in original condition,  and with the original packaging and copy of your original order/invoice. Returned merchandise that does not satisfy these requirements may not qualify for an exchange, refund or credit.
  • Please email wianshop@coolerboxbrothers.com to start the return process.
  • If you have received defective, damaged or incorrect merchandise, contact us direct at wianshop@coolerboxbrothers.com

    Disclaimer

    That excited feeling of getting something new combined with the constant tracking, so you can be there (wide eyed) when the delivery guy arrives is something we are well aware off. Unfortunately there are times when the courier has delays which are out off our control, we cannot be held responsible for this but we will make every effort to get the issue sorted and have your parcel delivered in the soonest time possible. Wian Magic reserves the right to choose the most suitable delivery method for  *standard shipping*.